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一套crm系统的涉及范畴有哪些?

发布时间:2019-08-14 13:44:27 发表者:Admin 来源:厦门宇博CRM

CRM系统也就是客户关系管理系统,是指企业用CRM系统来管理与客户之间的关系。通常所指的CRM系统是指用计算机自动化分析销售、市场营销、客户服务以及应用等流程的软件系统。它的目标是通过提高客户的价值、满意度、赢利性和忠实度来缩减销售周期和销售成本、增加收入、寻找扩展业务所需的新的市场和渠道。那一套crm系统的涉及范畴有哪些呢?下面,就跟随小编来对其进行简单的来了解分析吧。

一套crm系统的涉及范畴有哪些?

crm系统涉及范畴介绍如下:

1、客户资源管理

KEHUZIYUANGUANLISHICRMXITONGDEZHONGYAOZUOYONGLINGYU,CRMXITONGTONGGUODUIBUTONGKEHUZIYUANDEXITONGGUANLI,JIANLIQIKEHUYUQIYEZHIJIANDEWENDINGJIAOYIGUANXI。CRMXITONGZAIKEHUGUANXIGUANLIFANGMIANDUIKEHUZILIAO,LIANXIREN,(RUKEHUGUANLIANXINXI、PILIANGXIUGAI、HUODONG、WENDANG、HETONG、SHOUHOUFUWUDENG)YIZHENGTAODEKEHUZIYUANGUANLIXITONG,CIWAICRMXITONGHAIKEWEIQIYETIGONGLELINGHUODEZIDINGYIZIDUAN,GUANLIZHEKEYIGENJUQIYEZISHENDEBUTONGQINGKUANGERPEIZHICHUYITAOZHENZHENGSHIHEZIJIXINGYEDEGUANLIXITONG。

2、销售全自动化管理

2元彩票 XIAOSHOURENYUANLIYONGCRMXITONGDUIXIAOSHOUGUOCHENGDEKEHUXINGWEI、QIANZAIKEHUFAZHANGUOCHENGDENGSHOUQIANSHOUHOUDEQUANFANGWEIZIDONGHUAGUANLI。CRMXITONGZAIXIAOSHOUGUANLIFANGMIANBAOKUO:XIAOSHOUJIHUI、XIAOSHOULOUDOU、BAOJIADAN、HETONGDINGDAN、YINGSHOUKUAN、SHOUKUANJILUDENGYIZHENGTAOQUANZIDONGHUADEGUANLIXITONG,KEYOUHUAQIYEDEXIAOSHOUQUANGUOCHENGGUANLI,DADATIGAOXIAOSHOURENYUANDEGONGZUOCHENGXIAO。

3、营销自动化管理

2元彩票 QIYEDEYINGXIAOZIDONGHUAGUANLIBAOKUOLESHICHANGYINGXIAOHUODONG、DIANHUAYINGXIAODENGCONGERHUOQUSHANGJIHEGUANLI。QIYETONGGUOCRMXITONGZHIDINGYOUXIAODECHANPINSHICHANGYINGXIAOJUECE,CONGDAZHONGHUADESHICHANGYINGXIAO,MUDEXINGDIXIYINDALIANGSHOUCIJIECHUDEKEHUDEMUGUANG,JIANGQIYEDECHANPINTUIGUANGCHUQU,JIEXIALAIYUNYONGCRMXITONGZHENDUIXINGDIDUIJUTIDEMUBIAOKEHUQUNJINXINGZIDONGHUAGUANLI,TIGAOKEHUDEMANYIDU。QIYEYEZHIYOUTONGGUOGEXINGHUADEYINGXIAOZIDONGHUAGUANLI,CAINENGGENGHAODIXIANGKEHUTUIXIAOQIYEDECHANPIN,TONGGUOCRMXITONGDUIQIYEDEGEXINGHUAXUQIUJINXINGYIDUIYIDIGUANLIHEXIAOSHOU,YOUHUAQIYEDEYINGXIAOGUANLILIUCHENG。

4、共享客户资源

CRMKEHUGUANXIGUANLIXITONGWEIQIYEDAJIANLEYIGEWANSHANDEKEHUZIYUANSHUJUKUGONGXIANGPINGTAI,GUANLICENGYUANKEYITONGGUOCRMXITONGDUINAXIEKEHUZIYUANYAOYUANGONGZHIJIANGONGXIANG,NAXIEZHIXIANQUANYUTEZHIDEYUANGONGGUANLIDE,DOUKEYIYIYIDISHIXIAN,TIGAOLEQIYEZIYUANGONGXIANGDEYOUXIAOXING,TONGSHIYETIGAOLEQIYEZHONGYAOZIYUANDEBAOMIXING,GENGJIANENGGOUHELIDIHUAFENGEGEBUMENDEQUANXIANZHIZE,BIMIANLEYUDAOWENTIHUXIANGTUIXIEZERENDECUNZAI。

2元彩票 HAOLE,YISHANGJIUSHIXIAOBIANDUIYITAOcrmXITONGDESHEJIFANCHOUYOUNAXIEDEJIANDANJIESHAOLE,XIWANGYISHANGDENEIRONGNENGGOUBANGZHUDAONIN。RUXULEJIEGENGDUODEcrmXITONGXIANGGUANZIXUNANKEDENGRUBENZHANWANGZHIJINXINGCHAYUEE!


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