2元彩票

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客户关系管理包含哪些内容

发布时间:2018-12-24 15:52:17 发表者:Admin 来源:厦门宇博CRM

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客户关系管理包含哪些内容

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“YIRENWEIBEN”SHIXIANDAIGUANLIDEHEXIN,YIRENWEIBENGUANLIJIUSHIBAKEHUZUOWEIZUIGENBENDEYAOSU,ZHUZHANGKEHUSHISHIXIANQIYEMUBIAODEZHUYAOGONGJU,GENGSHIQIYEFAZHANDEMUDE。WEICI,QIYEBIXUCHONGFENZUNZHONGKEHU、SUZAOKEHU、PEIYANGKEHU,JIJIWEIKEHUTIGONGGENGJIADEFUWUZHILIANGSHUIPING。ZAIXIANDAIKEHUGUANXIGUANLIZHONGQIZHONGYAOYIYIZHUYAOBIAOXIANWEI:

1.客户信息管理

2元彩票 ZHEILIXUYAOBAQIYENEIBUGEBUMEN、GEYUANGONGJIECHUKEHUSUOHUODEDEZILIAOJIZHONGQILAITONGYIGUANLI。QIZHONGBAOKUODUIKEHULEIXINGDEGEZHONGHUAFEN、KEHUDEJIBENXINXI、KEHULIANXIRENXINXI。QIYEYINGXIAORENYUANJINXINGGENZONGDEJILUKEHUDEZHUANGTAIYIJIHETONGXINXIDENG。

2.市场营销管理

ZHEILIXUYAOZHIDINGSHICHANGTUIGUANGJIHUA,DUIGEQUDAOJIECHUDEKEHUJINXINGJILU、FENLEI,HAIYAOTIGONGDUIYUQIANZAIKEHUDEGUANLI。CIWAIHAIYAODUISHICHANGGEZHONGHUODONGJINXINGPINGJIA。ZHEILIZHEZHONGZAIYIDUIYIDEWEIGUANYINGXIAOSHANG。

3.销售管理

2元彩票 TADEGONGNENGBAOKUODUIXIAOSHOURENYUANTONGGUODIANHUAXIAOSHOU、XIANCHANGXIAOSHOU、WANGSHANGXIAOSHOUDEGUANLI。XUYAOZHICHIXIANCHANGXIAOSHOURENYUANDEYIDONGTONGXINSHEBEIHEBIJIBENDIANNAODEJIERU,HAIXUYAOJINYIBUJIANLIWANGSHANGSHANGDIAN,ZHICHIWANGSHANGJIESUANGUANLI。

4.问题管理

2元彩票 BAOKUOCHANPINWENTIHEFUWUWENTI,KEHUDUICHANPINYOUYIWENHEDUIFUWUBUMANDESHIHOUSHIBUSHINENGJISHIDEBAWENTIJIEJUE,ZHIJIEYINGXIANGKEHUDUINIDETAIDU,DIYICINIMEIJIEJUE,TAKENENGHUILAIDIERCI,DIERCIDEWENTIHAIMEIJIEJUE,DISANCITAKENENGJIUBUHUILAILE。

5.周期管理
2元彩票 人个营销人员不可能只有一个客户,如果客户多了怎么办?需要不停的统计、筛选和回访,随时关注客户的需求变化,及时的给予满足,可以提高客户的忠诚度。所以需要定周期,比如一个星期,比如一个月,或者一年。这个要根据你产品的不同而定。

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