2元彩票

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如何提高客户关系管理水平

发布时间:2018-12-24 15:29:19 发表者:Admin 来源:厦门宇博CRM

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如何提高客户关系管理水平

2元彩票 TONGGUODUIRUHETIGAOKEHUGUANXIGUANLISHUIPINGDEJIANDANJIEXIDEZHI“YIRENWEIBEN”SHIXIANDAIGUANLIDEHEXIN,YIRENWEIBENGUANLIJIUSHIBAKEHUZUOWEIZUIGENBENDEYAOSU,ZHUZHANGKEHUSHISHIXIANQIYEMUBIAODEZHUYAOGONGJU,GENGSHIQIYEFAZHANDEMUDE。WEICI,QIYEBIXUCHONGFENZUNZHONGKEHU、SUZAOKEHU、PEIYANGKEHU,JIJIWEIKEHUTIGONGGENGJIADEFUWUZHILIANGSHUIPING。ZAIXIANDAIKEHUGUANXIGUANLIZHONGQIZHONGYAOYIYIZHUYAOBIAOXIANWEI:

1.信息技术

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2元彩票 CRMDEZUIXIACENGSHIGONGXIANGDESHUJUKU,SHUJUKUDEZUOYONGYOU,BANGZHUQUYEZHUNQUEDIZHAODAOMUBIAOKEHUQUN;BANGZHUQIYEZAIZUIHESHIDESHIJIYIZUIHESHIDECHANPINMANZUKEHUXUQIU、JIANGDICHENGBEN、TIGAOXIAOLV;BANGZHUQIYEJIEHEZUIXINXINXIHEJIEGUOZHIDINGXINCELVE,SUZAOKEHUZHONGCHENG。

CRMDETIXIJIEGOUBIAOMINGCRMXITONGBUJINYAOSHIXIANGGUANLIUCHENGSHIXIANYOUHUAHEZIDONGHUA,ERQIEBIXUZAILIUCHENGZHONGJIANLITONGYIDEGUIZE,YIBAOZHENGSUOYOUHUODONGZAIWANQUANXIANGTONGDELEJIEXIAJINXING,ZHEIYIFANGWEIDESHIJIAOGENGYOULIYUYUKEHUZHIJIANDEYOUXIAOGOUTONG。YINCI,CRMDERUANJIANJIEGOUCHONGFENTIXIANLEYIKEHUWEIZHONGXINDESIXIANG,DUIQIYEKEHUGUANXIGUANLINENGLIDETISHENGJUYOUZHONGYAOZUOYONG。

2. 提升服务效率,满足客户需求

2元彩票 BULEJIEKEHUJIUWUFADUIKEHUJIAYIQUBIE。YINGGAICAIQUHEZHONGCUOSHILAIXIFENKEHU,DUIXIFENKEHUYINGCAIQUHEZHONGXINGSHIDESHICHANGHUODONG,CAIQUHEZHONGCHENGDUDEGUANHUAIFANGSHI,CAINENGGOUBUDUANDIPEIYANGKEHUDEMANYIDU,ZHEISHIQIYECHUANTONGKEHUGUANXIGUANLIMIANLINDETIAOZHAN。

3.及时有效的处理客户投诉信息

2元彩票 TONGGUOCRMXITONGKEYIZHIDAOKEHUDEJUTIQINGKUANG,DUIKEHUDETOUSUJINXINGYIXIEJIANDANDEFENLEI,DUIYUJINJIDEKEHUTOUSU,QIYEKENENGYAOQIUXIANGGUANDEZERENRENBIXUZAILIANGTIANZHINEIJINXINGCHULI;ERDUIYUYIBANDEKEHUTOUSU,QIYEDEQIXIANKENENGSHIWUTIAN,GENJUKEHUDETOUSUYAOQIUJINXINGYIYIDECHULI,ZHIDAOQIMANYIWEIZHI。

4.构建2元彩票,健全客户管理体系

2元彩票 2YUANCAIPIAOSHIYIJIAQIYEZHANGQIFAZHANXINGCHENGDEJIAZHIGUAN、XINNIAN、YUANZE、JINGYINGFANGSHI,SHIQUANTIYUANGONGDESIXIANGZUOFENGHEXINGWEIGUIFAN。KEHUGUANXIGUANLISHIQIYEZHENGTIYEWULIUCHENGDETIXIAN,SHIQIYEYUWAIJIESHICHANGLIANXI,YUKEHUJIECHUDE“YANJINGHEERDUO”。ZHEIJIUXUYAOQIYEYIKEHUGUANXIWEIZHONGDIANDAZAOZISHENDE2YUANCAIPIAOTIXI,XINGCHENGQUANXINDESHANGYEZHANLVESIWEI。TONGSHI,QIYEXUTANSUOYITAOJIANQUANDEGUANLITIXI,ZHEISHICHENGGONGSHISHIKEHUGUANXIGUANLIDEZHONGYAOBAOZHANG。

5.整合营销模式,提高客户忠诚度

2元彩票 QIYEXUCONGKEHUGUANXIGUANLIDELINIANCHUFAXINGCHENGYITAOZHANLVESIWEI,BINGSHENTOUDAOYINGXIAODEGEGEHUANJIE,CHANPINDESHEJI、QUDAOKAIFA、JIAGEZHIDING、CUXIAOCELVEDOUYINGTIXIANXIANGKEHUSUOXIANG,WEIKEHUCHUANGZAOGENGGAODEJIAZHI。ZAIZHEIYANGDEYINGXIAOMOSHIXIA,NENGYUXIAOFEIZHE、GONGYINGSHANG、FENXIAOSHANG、ZHENGFUDENGGONGZHONGFASHENGLIANGXINGHUDONG,TIGONGJIKEHUBIJINGZHENGZHEGENGJUXIYINLIDECHANPINHUOFUWU,CONGERTIGAOKEHUDEMANYIDUHEZHONGCHENGDU。

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